Service

Provide More Value to Your Customers Through Coordinated Support and Quicker Response Times.

Every time someone in your organization interacts with a customer, it is an opportunity to strengthen that customer’s loyalty to your company by providing high levels of personalized service. In addition, Inetium can help you target relevant information about your products and services to maximize both up-sell and cross-sell opportunities.

Microsoft Dynamics CRM is a flexible platform including out-of-the-box features that Inetium can customize, develop, and integrate with key line-of-business applications to improve customer service.

How Inetium can help you build profitable relationships with your customers

Case Management Create, assign, and manage customer service requests for each case from a central location.		E-mail Management Maintain an accurate record of customer communications with automated tracking of customer e-mails that associates e-mails with appropriate customer records.
Complete View of Customer Information View all customer information to better understand specific customer needs and answer account-related questions.		Service Scheduling Manage and schedule even complex services with ease. Understand resource and equipment allocations, utilizations, and effectiveness.
Automated Routing and Queuing Use customizable workflow rules to automatically route service requests.		Service Contracts Create and maintain service contracts and update contract information automatically when a support case is resolved.
Auto-response E-mail: Use customizable templates and workflow rules to generate and send auto-response e-mails to customer requests.		Searchable Knowledge Base

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